Privacy policy

Last Updated: June 19, 2024

Groupe Lune Rouge Inc. / Red Moon Group Inc. (collectively with the members of its group, “Lune Rouge”, “we”, “our” or “us”) is committed to preserving the confidentiality and security of your personal information.

This privacy policy (“Privacy Policy”) applies to our activities and to those of our affiliates, including our websites located at: lunerouge.com; wannabeafrogrecords.com; maisonalcan.com; py1.com; frooogs.com; nukutepipi.com as well as all other Lune Rouge websites that may link to this Privacy Policy (collectively, “Website”) unless a privacy policy specific to that website applies.

Please read this Privacy Policy carefully to learn how we collect, use, communicate and retain the personal information you provide us. It also contains information about how you can exercise your rights, for example, to access your personal information or have it corrected.

When you provide us with personal information using our Website, we assume that you consent to such information being handled in the manner described in this Privacy Policy.

When you use our Website, you have certain responsibilities. These can be found in our Terms and Conditions. We invite you to consult them before using our website.

How We Obtain Your Consent

We collect, use and communicate your personal information with your consent or where allowed or required by law. Where we ask for your consent, it may be express or implied, depending on the circumstances and the sensitivity of your personal information. If you choose to provide personal information to us, we assume that you consent to the use and communication of your personal information as described by this Privacy Policy. Normally, we obtain your consent at the moment we collect your personal information. If we want to use or communicate your personal information for a new purpose, we will seek new consent from you in accordance with applicable law. You may withdraw your consent at any time by writing to us (see “Contact Us” section.)

How We Collect Personal Information

We collect your personal information in the following circumstances:

When you purchase products, tickets or services from us, as may be the case.
When you write to us at one of our email addresses, or otherwise communicate with us, for example, when you send us questions, or when you request information about our Website, organization or activities.
When you subscribe to any of our newsletters.
When you complete and send any necessary questionnaires so that we may provide you with the appropriate services.
When you provide us with your personal information while onsite at an event or at our offices, such as when you log in to our Wi-Fi network.
In connection with other activities, services, features or resources we make available on our Website, or when you call or visit our offices.

Collection of Personal Information

The personal information we collect may include:

Contact Information: such as your name, postal address, telephone number and e-mail address.
Financial Information: for example, your credit card number, that you provide to us to complete a transaction (for example, when you purchase tickets to an event or a gift card, as may be the case).
Information You Provide: Any other information that you provide directly and voluntarily, including any message you send to us by e-mail, through the contact form on the Website or by other means.
Information Collected Automatically: We may use a variety of cookies and similar tracking technologies that automatically collect certain personal information whenever you visit or interact with us. This may include the information on your browser, operating system, the areas within our Websites that you visit, including content that you browse, and the time of day, among other information. We may also collect your IP address or other information that identifies your device.
Personal Information About Others: If you submit personal information on behalf of another individual (for example a client, a friend, or a family member), you must ensure that you have their consent to share it.
Personal Information About and From Minors: We do not knowingly collect personal information about or from minors under the legal age to consent through the Website. If you submit information about another person who is a minor or if you are a minor, please do not submit any personal information through the Website without the express consent and participation of a parent or guardian.

Use of Personal Information

We use your personal information to/for:

Respond to your comments and questions.
Provide you with the services and products you request, as well as related communications.
Provide you with up-to-date information about our activities and those of our partners or sponsors, such as through our newsletter, where permitted by law or with your consent.
Improve Website performance and functionality, such as remembering your preferences/settings.
Promotional purposes, including targeted advertising, marketing communications, contests and satisfaction surveys, where permitted by law or with your consent.
Statistics and analytics, such as identifying usage trends, to improve the efficiency and relevance of our Website.
Enhance, improve, or modify current service offerings, opportunities, activities, programs, events and initiatives, as well as to develop new ones.
Audits, to verify that our internal processes function as intended and are compliant with legal, regulatory or contractual requirements.
Enforce our contractual obligations.
Ensure our compliance with applicable laws and regulations, to comply with a subpoena or court order, or to comply with the rules of court regarding the production of records, or any other purpose required or permitted by law.

Sharing of Your Personal Information

We may share your personal information with/when/for:

Subsidiaries and Affiliates - our subsidiaries, affiliates and their respective employees, contractors, consultants, and other parties who require such information to assist us with managing our relationship with you and operating our organization.
Concluding a Commercial Transaction - a third party in the event of a business transaction, in the manner permitted by law.
Service Providers, Partners and Sponsors - third parties who provide services to us, who use or retain your personal information on our behalf, or who otherwise support our activities, such as ticket distributors, payment processors, hosting service providers, technical systems consultants, marketing agencies and property managers as well as with third parties who may associate themselves with us for the presentation of our shows or for any other activity, such as contests, games, sweepstakes or other promotions.
Enforcement and Protection - other third parties, including legal, regulatory and administrative bodies, and governmental authorities, if we believe it is necessary to fulfill our legal, contractual or security obligations.

We require all our service providers, partners and sponsors to protect the confidentiality of your personal information including through contractual measures. These measures place limits on their use of your personal information, as well as requiring them to destroy your personal information when it is no longer needed.

International or Interprovincial Transfer of Personal Information

Your personal information is stored on servers in Canada. As a result, your personal information may be transferred to countries outside your country or province of residence. While your personal information is outside of your province or country, it is subject to the laws of the jurisdiction in which it is located. In some rare circumstances, it may be shared with local governments, courts, law enforcement or regulatory agencies.

However, our practices regarding your personal information will always be governed by this Privacy Policy.

We encourage you to consult their privacy policies and terms of use.

Retention Period

We will retain your personal information only as long as is necessary for the purposes described in this Privacy Policy or for a longer period if required or permitted under applicable laws.

We may also retain your personal information for an additional period in archive databases, including for the duration of applicable statutes of limitation in order to be able to exercise our rights and/or defend legal claims.

Personal Information Security

We take all reasonable precautions necessary to protect your personal information. However, we cannot guarantee the security of the personal information you provide us. If you believe the security of your personal information has been compromised, please immediately contact us using the information in the “Contact Us” section below.

Unsubscribe or Opt-Out

If you wish to unsubscribe from our newsletter or opt-out of receiving our communications, please send an email to privacy@lunerouge.com with a mention “Unsubscribe”.

If you wish to unsubscribe or opt-out of receiving communications from any third party, you must go to that party’s website.

Your Rights Regarding Your Personal Information

Depending on the applicable jurisdiction, you may have the following rights regarding your personal information:

Right to Access: You have the right to access and obtain a copy of the personal information we hold about you.
Right to Rectify: You have the right to have your personal information rectified or deleted if it is inexact or incomplete or unclear, or if the law does not permit its retention or communication.
Right to Withdraw Consent: You may withdraw your consent to the use or communication of your personal information at any time.
Right to the Portability of Your Personal Information: You have the right to receive a copy of your personal information in a structured, commonly used format.

You may contact us by sending an email to privacy@lunerouge.com with the mention “Privacy” at any time to exercise the above rights. Before granting your request, we may require you to confirm your identity. If you are not satisfied with how we have handled your request, or if your request was refused, you can apply to your local authority to have it examined.

Contact Us

If you have further questions or comments about our Privacy Policy or wish to contact Lune Rouge’s privacy officer, please write to us by e-mail at privacy@lunerouge.com or by post at the following address:

Groupe Lune Rouge Inc. / Red Moon Group Inc.

Attention: Chief Legal Officer/Privacy Officer

2200 Stanley Street, Montréal (Québec), H3A 1R6, CANADA

Changes to Privacy Policy

This Privacy Policy is effective as of the update date indicated at the top of the page.

We may modify this Privacy Policy from time to time. All updates to our Privacy Policy will be posted on this page or otherwise communicated to you if required by applicable laws. The updates shall take effect when the Privacy Policy is published.